> ## Documentation Index
> Fetch the complete documentation index at: https://copy-cat.in/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot vault, sync, copy, and license issues

> Step-by-step fixes for Copycat vault creation failures, sync errors, missing files in copy results, and license activation problems.

Most Copycat issues fall into one of four categories: vault creation, client sync, file copying, or licensing. Find your symptom below and follow the steps to resolve it.

## Vault creation

<AccordionGroup>
  <Accordion title="Google Drive connection fails">
    If Copycat can't connect to Google Drive, the vault creation process can't start.

    <Steps>
      <Step title="Sign out and reconnect">
        In Vault mode, click your Google account name and choose **Sign Out**. Then click **Connect Google Account** to start the sign-in flow again.
      </Step>

      <Step title="Grant Drive access">
        When the Google sign-in window appears, make sure you tick the **Google Drive** checkbox before clicking Allow. If you skip it, the connection will fail silently.
      </Step>

      <Step title="Retry">
        Return to Copycat and try creating a vault again.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Drive is out of storage">
    Vault preview uploads fail when your Google Drive is full.

    1. Visit [drive.google.com](https://drive.google.com) and free up storage by deleting unused files.
    2. Return to Copycat's Vault Dashboard.
    3. Find the pending vault and click **Resume** — Copycat will continue from where it left off without re-uploading already-uploaded files.
  </Accordion>

  <Accordion title="Vault creation stopped midway">
    Copycat saves vault progress automatically at each stage. You don't need to start over.

    1. Open the Vault Dashboard (click **View All Vaults**).
    2. Locate the vault under **Pending Vaults** — it shows the last completed stage.
    3. Click **Resume** to continue.

    <Note>
      If the vault shows a red error, check your internet connection and Drive storage before resuming.
    </Note>
  </Accordion>

  <Accordion title="Vault link was not created">
    If the upload completes but no link is generated, there may be a connectivity issue reaching the cloud service.

    1. Check your internet connection.
    2. Open the Vault Dashboard, find the pending vault, and click **Resume**.
    3. If it fails again, try creating a new vault — previous preview uploads to Drive are not reused automatically for a new session.
  </Accordion>
</AccordionGroup>

## Syncing client selections

<AccordionGroup>
  <Accordion title="Sync Selections fails with an error">
    Follow these steps in order:

    1. Confirm the vault link still opens in a browser — paste it in yourself to verify.
    2. Ask your client to press **Submit** after making their selections, if they haven't already.
    3. Check your internet connection and click **Sync Selections** again.
    4. If the link has expired (vaults last 15 days), use **Rotate Passphrase** in the Vault Dashboard to generate a fresh link, then share it with your client.
    5. If the issue persists, note the exact error message and contact support.
  </Accordion>

  <Accordion title="Sync token expired">
    The sync window for this vault has closed. Generate a new link using **Rotate Passphrase** in the Vault Dashboard — this creates a new passphrase and shareable link without re-uploading the photos. Share the new credentials with your client.
  </Accordion>

  <Accordion title="Sync shows zero selections">
    Your client may not have clicked **Submit** yet — selections are only transmitted when they submit. Ask your client to open the vault link, confirm their picks, and press **Submit**. Then sync again in Copycat.
  </Accordion>
</AccordionGroup>

## Copying files

<AccordionGroup>
  <Accordion title="Files show as Missing in copy results">
    A **Missing** result means Copycat couldn't find that filename in the source folder.

    * Confirm the RAW drive or folder is connected and accessible.
    * Check that the source folder selected in Copycat is the correct RAW archive.
    * If extension filters are set, verify they include the file types you expect (e.g., CR3, ARW). See [File Filters](/docs/configuration/file-filters).
  </Accordion>

  <Accordion title="RAW directory not found">
    If your source RAW folder has moved or is on an external drive that isn't connected, Copycat shows a prompt to locate it.

    1. Connect the drive if it's external.
    2. Click **Relink RAW Folder** when prompted.
    3. Navigate to and select the correct folder.
    4. Copycat retries the copy automatically.
  </Accordion>

  <Accordion title="Copy run completes but 0 files were copied">
    * Check that extension filters aren't too restrictive — if set, they must match the actual file types in the source. See [File Filters](/docs/configuration/file-filters).
    * Confirm the source folder contains files with names matching your selection list.
    * Try enabling **Case-Insensitive Matching** in Settings if filenames differ in case between the selection list and source.
  </Accordion>
</AccordionGroup>

## Licensing

<AccordionGroup>
  <Accordion title="Trial has expired">
    Your 7-day trial period has ended. Purchase a license at [copy-cat.in](https://copy-cat.in) and activate it in the app under **License**.
  </Accordion>

  <Accordion title="Trial key already used">
    Each email address can only start one trial. If you've already used a trial key, you'll need to purchase a full license at [copy-cat.in](https://copy-cat.in).
  </Accordion>

  <Accordion title="Too many device activations">
    Your license is already active on the maximum number of devices. To activate on a new machine, open Copycat on one of your existing devices, go to **License**, and click **Deactivate**. Then activate on the new device.
  </Accordion>

  <Accordion title="License required to use Vault">
    Vault mode requires an active, non-expired license. If you're on a trial, ensure it hasn't expired. If you don't have a license, purchase one at [copy-cat.in](https://copy-cat.in).
  </Accordion>
</AccordionGroup>